Incident History & Response Records

Purpose

Trust is defined by response behavior under stress.

What Must Be Recorded

Incident log entries include:

• Timestamp

• Severity classification

• Affected systems

• User impact summary

• Update timeline

• Resolution summary

• Corrective actions (where applicable)

Severity Model

• SEV-1: Major outage or fund safety risk

• SEV-2: Trading impacted materially

• SEV-3: Degraded performance

• SEV-4: Minor incident

Communication Discipline

WorldX commits to:

• Rapid acknowledgement for severe incidents

• Consistent updates

• Permanent logs

• Postmortems for significant incidents

Sample Incident Log Entry

Incident ID: INC-YYYY-MM-DD-### Severity: SEV-2 Start Time: YYYY-MM-DD HH:MM UTC Resolved Time: YYYY-MM-DD HH:MM UTC Systems Affected: Trading / Wallets / API / Website Status: Resolved Changelog: (link)

Summary

WorldX experienced degraded trading performance affecting order placement and trade confirmations for a subset of users.

User Impact

• Some users experienced delayed order confirmations.

• Wallet deposits/withdrawals were [unaffected/partially delayed] (declare).

Timeline

• HH:MM - Issue detected

• HH:MM - Public acknowledgement posted

• HH:MM - Mitigation applied

• HH:MM - System stabilized

• HH:MM - Incident resolved

Updates

• Update #1 (HH:MM): acknowledgement + scope

• Update #2 (HH:MM): mitigation progress

• Update #3 (HH:MM): resolved + next steps

Corrective Actions

• [Example] Improve monitoring thresholds and alerting

• [Example] Increase capacity buffers for peak load

• [Example] Add regression test for this failure mode

Sample Postmortem (Template)

Incident ID: INC-YYYY-MM-DD-### Severity: SEV-1/2 Publication Date: YYYY-MM-DD Changelog: (link)

1) What happened

Plain-language description.

2) Timeline

Ordered list of key events.

3) Impact

• Systems impacted

• User-facing impact

• Duration

4) Root cause

Explain without publishing exploit instructions.

5) What we did immediately

Containment + mitigation steps.

6) Corrective actions

List action items with owners and expected time windows.

7) What users should do

Clear next actions, if required.