> For the complete documentation index, see [llms.txt](https://worldxc.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://worldxc.gitbook.io/docs/trust-hub/incident-history-and-response-records.md).

# Incident History & Response Records

<figure><img src="/files/JEi88BFkBlIcRSy9HJSr" alt=""><figcaption></figcaption></figure>

#### Purpose

Trust is defined by response behavior under stress.

#### What Must Be Recorded

Incident log entries include:

* Timestamp
* Severity classification
* Affected systems
* User impact summary
* Update timeline
* Resolution summary
* Corrective actions (where applicable)

#### Severity Model

* **SEV-1:** Major outage or fund safety risk
* **SEV-2:** Trading impacted materially
* **SEV-3:** Degraded performance
* **SEV-4:** Minor incident

#### Communication Discipline

WorldX commits to:

* Rapid acknowledgement for severe incidents
* Consistent updates
* Permanent logs
* Postmortems for significant incidents

#### Sample Incident Log Entry

**Incident ID:** INC-YYYY-MM-DD-###\
**Severity**: SEV-2\
**Start Time:** YYYY-MM-DD HH:MM UTC\
**Resolved Time:** YYYY-MM-DD HH:MM UTC\
**Systems Affected:** Trading / Wallets / API / Website\
**Status**: Resolved\
**Changelog**: (link)

#### Summary

WorldX experienced degraded trading performance affecting order placement and trade confirmations for a subset of users.

#### User Impact

* Some users experienced delayed order confirmations.
* Wallet deposits/withdrawals were \[unaffected/partially delayed] (declare).

#### Timeline

* HH:MM - Issue detected
* HH:MM - Public acknowledgement posted
* HH:MM - Mitigation applied
* HH:MM - System stabilized
* HH:MM - Incident resolved

#### Updates

* Update #1 (HH:MM): acknowledgement + scope
* Update #2 (HH:MM): mitigation progress
* Update #3 (HH:MM): resolved + next steps

#### Corrective Actions

* \[Example] Improve monitoring thresholds and alerting
* \[Example] Increase capacity buffers for peak load
* \[Example] Add regression test for this failure mode

#### Sample Postmortem (Template)

Incident ID: INC-YYYY-MM-DD-###\
Severity: SEV-1/2\
Publication Date: YYYY-MM-DD\
Changelog: (link)

#### 1) What happened

Plain-language description.

#### 2) Timeline

Ordered list of key events.

#### 3) Impact

* Systems impacted
* User-facing impact
* Duration

#### 4) Root cause

Explain without publishing exploit instructions.

#### 5) What we did immediately

Containment + mitigation steps.

#### 6) Corrective actions

List action items with owners and expected time windows.

#### 7) What users should do

Clear next actions, if required.